Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from Noop Life. If for any reason you are not completely satisfied, we offer the possibility to return products according to the terms below.

You have 14 days from the date you received your order to notify us if you wish to return the product.

If you would like to make a return, please contact our customer support and we will help you further through the process.

Return Conditions

To be eligible for a return, the product must:

  • be in the same condition as when you received it
  • be unused
  • have an unbroken seal
  • be in its original packaging

You must also provide the order number or other proof of purchase.

Return Costs

In the event of a return, a return fee will be deducted from the refund.

Return fee within Sweden: 59 SEK

Currently, the customer is responsible for return shipping costs.

If a package is not collected from the pickup point, a fee of 159 SEK will be charged for return shipping, handling, and administrative costs. This fee will be deducted from the refund.

How to Make a Return

Before sending back a product, please contact our customer support through the contact form or via email.

When returning a product, please include:

  • the order confirmation
    or
  • the packing slip

This helps us identify your return faster.

Refunds

Once we have received and inspected the returned product, we will process your refund.

The refund will be issued using the same payment method used for the purchase.

Refunds are normally processed within 14 days from the date we receive the return. Depending on your bank, it may take additional days before the money appears in your account.

Noop Life is not responsible for any bank fees that may arise in connection with the refund.

Exchanges and Returns

Products may be returned or exchanged up to 14 days after delivery.

For a return or exchange to be approved, the following conditions apply:

  • The product must not be used or damaged
  • Original packaging and labels must remain intact
  • A valid receipt or order confirmation is required

Products that are:

  • on sale
  • discounted
  • gifts

cannot normally be returned or exchanged.

Complaints

According to Swedish consumer law, you have the right to file a complaint regarding a defective product for up to three (3) years from the date of purchase.

A complaint must be made within a reasonable time after the defect was discovered. Complaints made within two months are always considered to have been submitted in time.

In the event of an approved complaint, you may be entitled to:

  • repair
  • replacement product
  • refund

Contact Information

Email
hello@nooplife.com

Phone
+46 76 003 60 31

Address
Karlbergsvägen 44
113 62 Stockholm
Sweden

Company Information

Noop Life

Operated by:
Jansson Properties Ockelbo AB

Company Registration Number:
559169-0390

VAT Number:
SE559169039001